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Why Workplace Hierarchies Matter in Skill Transformation

New research reveals that when there are frictions between coworkers at different tenures and levels of experience in an organization, employees can struggle to pick up the skills they need, which in turn can slow digital transformation efforts. The author explains how corporate leaders can alleviate this friction by attending to workplace hierarchies during three kinds of skill transformation: upskilling, reskilling, and “newskilling.”

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