AT&T’s Project Raindrops lets employees kill annoying or outdated processes and tools. Check out key lessons.
Strategy
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Health Care Platforms Need a Strategy Overhaul
Researchers share a three-part approach to help leaders of digital health platforms manage and scale their businesses.
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Are Everywhere Stores the New Face of Retail?
Brands and retailers should be thinking more expansively about where they engage with customers to sell their products.
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Can Friction Improve Your Customers’ Experiences?
When e-commerce sites make buying quick and easy, they could be missing out on deepening customer relationships.
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Why Pay Transparency Regulations Are a Strategic Management Opportunity
Robust appraisal systems make pay transparency an opportunity to improve performance rather than a compliance burden.
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How Ghost Scenarios Haunt Strategy Execution
Executives must confront a strategic planning blind spot: their assumptions about the future business context.
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The Role of Culture in Enabling Change
Modifying culture can help drive organizational change but requires clarity about the type of change leaders are seeking.
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Who Should Price a Gig?
Operators of platforms must balance market health and power dynamics in determining who sets prices.
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Identify Critical Roles to Improve Performance
Executing strategy requires understanding your critical roles and putting your best people in them.
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Risk Intelligence and the Resilient Company
A more logical approach to risk management can help leaders sustain value generation through disruption and uncertainty.