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Why Tech Companies Don’t See Their Biggest Problems Coming

Technology companies, such as Facebook, often fail to make crisis management a central feature of their operations, thanks to five blind spots to which they're especially susceptible. Recognizing these shortcomings is the first imperative; the next is developing a well-designed crisis-management program that includes several key features. All tech companies should take heed, because failing to reflect — and then act — can worsen the consequences of crises that come down the pike.

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