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Analytics must reflect how decisions are actually made, factoring in ambiguity, practical limits, and trade-offs.

Leaders must tackle both cultural and technology issues to gain a more comprehensive view of risk organization wide.

AT&T’s Project Raindrops lets employees kill annoying or outdated processes and tools. Check out key lessons.

Corporate leaders should put environmental, social, and governance issues at the center of the quarterly earnings call.

To prevent email from feeling like a burden, teams should develop shared practices to enable it to help — not harm — employee productivity. This begins by developing an understanding of the relative effects of congruent vs. incongruent messages.

Coca-Cola uses forward-looking analytics to understand its customer base and international distribution network.

How companies can find their most influential online customers and enlist them to help promote their brands.

Dell computer company developed compostable packaging materials made from bamboo and mushrooms.

There are three important ways in which customer relationship management (CRM) practices often fail.

The way we think about strategy is woefully incomplete, the authors contend. The traditional idea of focusing on the positioning of products (or services) underplays much of what most would agree makes a company truly competitive. Not only does it give short shrift to what a company knows, it ignores completely the fact that in today’s dynamic economy, organizations have to continually reinvent who they are and what they do in large and small ways. And one important means of doing so is through innovation. An effective strategy, then, is comprised of three key components: product/market, knowledge and innovation positions. But even if a company masters the three strategic positions of product/market, knowledge and innovation independently, it is still at risk. Only when all three positions are aligned and mutually reinforcing can a strategy succeed. In adopting the notion of alignment, organizations need to view each position & #8212; product/market, knowledge and innovation & #8212; as aspects of an organization’s overall strategy. Creating an integrated strategy thus requires focusing not on each position separately, but rather on all three positions simultaneously. The authors introduce the notion of competing based not only on what an organization makes or the service it provides, but on what it knows and how it innovates. Each aspect represents a competitive position that must be evaluated relative to the capabilities of the organization and to others in the marketplace battling for the same space. And each component must not only be aligned with the other two, but it needs to be adjusted as circumstances warrant. When done correctly, organizations & #8212; such as Buckman Laboratories, which is profiled here & #8212; thrive. When done badly, the company can suffer, and perhaps fatally so, as the history of Polaroid points out.