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Loyalty programs must enhance the overall value of the product or service and motivate buyers to make their next purchase.

Do quality improvements lead to higher or lower profits?

U.S. employers are lagging at embedding sustainability into their organizations, new research shows.

Leadership is not just about power, of course. It’s about building a team, driving consensus, and eliciting trust. This guide, a compilation of insights from MIT SMR, helps leaders understand how to wield executive authority to greatest effect. Learn how to translate your vision into reality and guide your team with empathy and inspiration.

Discover how organizations can translate strategic complexity into simple and flexible guidelines and achieve strategic objectives.

People are living and working longer — but companies are unprepared for the implications of that.

Projects can lose momentum if stakeholders grow skeptical. Here’s how to avert a ‘cycle of doubt.'

A company that wants to successfully use analytics needs to make sure its data scientists are fully integrated into business units.

Data-savvy organizations are using analytics to innovate — and to gain competitive advantage.

Developing trust between Chinese and Western executives still takes time & #8212; and attention to detail.