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The rapid growth of data creates business opportunities — but only if IT and management work together.

Generating good innovation proposals from within the ranks of the organization is only the beginning. The more difficult part is creating a selection process that identifies which ideas to implement.

Managers can gauge their company's customer focus by posing a set of five specific questions.

The history of the Swedish retailer IKEA illustrates the role that adaptation and experimentation play in the development of an innovative strategy.

INTELLIGENCE: RESEARCH BRIEF: Assessing the role of electronic product-recommendation systems.

Companies with the best connections to their customers focus on the people and businesses that buy from them.

Executives can become so wedded to a project, technology or process that they continue with it even when it’s seriously course.

Processes to solidify and streamline supplier-customer relationships can result in mutually beneficial commercial success.

Global economic uncertainty. Constantly shifting business landscapes. Evolving work models. Today's organizations need cultures that can absorb shocks, adapt to change, and continue to perform at high levels.

Boost profitability and customer satisfaction with strategies that cut subscription services’ last-mile delivery costs.