Operations

Businesses must take a multilayered approach to effectively combat counterfeit and unauthorized sales of their products.

Research shows that organizations that reduce complexity can motivate employees to deliver a better customer experience.

Research shows that product returns decrease when online shoppers receive orders in a single, consolidated delivery.

Transparency about how minerals are sourced advances environmental justice and climate protection.

Supply chain risks have become nearly incalculable. Managing them requires a capabilities-driven mindset.

In this Wall Street Journal bestseller, why the future of work requires the deconstruction of jobs and the reconstruction of work.

Growing inflation and supply chain issues are raising concerns that a recession is looming. But companies can prepare.

New research highlights that sustainable management is a fundamental business practice, not just a modern trend.

Just-in-time inventory management isn’t the source of the pandemic’s supply chain issues and product shortages.

Despite advances in automation, good people and good techniques remain essential to manual work.