Operations

Factory inspections yield more thorough and honest assessments when protections for auditors’ safety are in place.

Selling value requires more than quantifying benefits. It demands a deep commitment to collaborating with customers.

The dueling fortunes of two hot sauce companies demonstrate the power of strategic diversification.

A new framework can help companies fine-tune their product demand forecasting by using human and AI agents in concert.

Mandatory sustainability reporting will help companies show investors how they intend to manage risk and create value.

To comply with new sustainability rules, consumer brands need much more visibility into products’ chemical compositions.

Geopolitics and supply chain resiliency are just two of the factors spurring some manufacturers to move back to the U.S.

Businesses must take a multilayered approach to effectively combat counterfeit and unauthorized sales of their products.

Research shows that organizations that reduce complexity can motivate employees to deliver a better customer experience.

Research shows that product returns decrease when online shoppers receive orders in a single, consolidated delivery.