Marketing

Product selection is one of six significant drivers of customer satisfaction for e-retailers.

Dion Hinchcliffe of The Dachis Group provides strategies to help an organization succeed in social business.

In a highly regulated industry, active social media engagements need to be carefully conducted.

Viral marketing is an appealing idea, but it doesn't describe how online adoption usually happens.

Managing consumer data courteously can be a way to build a good relationship with customers.

New CEOs need to quickly establish themselves and communicate their vision.

What determines whether consumers will "like," comment on or share a company's Facebook posts?

Pursuing growth opportunities without defining your ideal customers can hamper profitable growth.

How companies can find their most influential online customers and enlist them to help promote their brands.

Using a seven-step process, an ice cream retailer substantially improved its social media marketing.