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How to Design a Conflict Management Procedure That Fits Your Dispute

Litigation, arbitration, mediation, mini-trial -- choosing from the menu of dispute resolution processes can be difficult. Ertel argues that, instead of choosing from available options, managers should consider building their own. Each dispute has its own history and characteristics that will dictate the most appropriate resolution process and settlement. In this article, he elaborates a series of steps for developing this process. By thoroughly understanding the nature of the conflict, managers can prescribe remedies and lead their organizations toward a solution of mutual gain.

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