Articles

Email archive data presents patterns that managers can use to improve organizational performance.

Preparing the McDonald's "Our Food. Your Questions." campaign put the company through a kind of "culture shock."

Managers have an opportunity to interrupt a sometimes vicious cycle between trust and commitment.

Can data assets be used as currency for financial transactions?

Energy intelligence software company EnerNOC is helping companies save money and cut back on energy usage.

When many employees work offsite, a corporate office can become a lonelier and less productive place.

How can executives develop their skills as strategists? One way is to learn from the masters.

Equifax credit reporting agency is beginning to incorporate unstructured data from sources such as social media.

Organizations need to help executives look beyond individual units toward the broader enterprise.

Customers want employee interaction, convenience, and fast transactions in their self-service technology.