LLMs have immense capabilities but present practical challenges that require human knowledge workers’ involvement.
Articles
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How to Delegate More Effectively: Four Approaches
Leaders’ delegation decisions should reflect the trust they have in both their people and organizational processes.
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Scaling Automation: Two Proven Paths to Success
Two automation initiatives succeeded by scoring potential processes and combining technical and process knowledge.
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What the Smart Money Says About Black CEOs
Stock market reactions to the appointment of Black CEOs reflects both positive sentiment and negative biases.
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Building Culture From the Middle Out
Translating organizationwide value statements into group-specific practices is the key to making culture real.
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How Tech Fails Late-Career Workers
Age-related cognitive changes can hinder workers’ technology use, but these strategies can help managers support them.
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Why It’s Good for Business When Customers Share Your Values
Sharing values with customers builds loyalty and can be a valuable differentiator in competitive markets.
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Are Enterprise Social Platforms All Talk?
Knowledge sharing platforms may not deliver full value if users are focused on self-promotion, not learning from others.
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Five Things Organizations Still Get Wrong About Sexual Harassment
Most companies come up short in preventing harassment, investigating complaints, and holding offenders accountable.
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How to Make Better Friends at Work
Friendships at work can enrich us and our organizations if we cultivate these relationships thoughtfully.