A Little Rudeness Goes a Long Way
Few people behave rudely at work, but a high percentage of workers experience incivility. It hurts performance, employee retention, and the bottom line. Incivility is rooted in a dysfunctional dynamic between perpetrator and target. In this article, the authors explain why examining employee relationships that are characterized by incivility is essential to understanding and addressing this harmful and costly behavior, and they offer three recommendations for preventing its spread.