Formalize Escalation Procedures to Improve Decision-Making
When colleagues are in conflict, they often seek support for their points of view from sympathetic leaders and managers rather than trying to work out the issue collaboratively. That can result in higher-ups endorsing a poor decision because they have insufficient information, as well as diminished trust and damaged relationships between those involved. Six guidelines around escalating conflicts offer a systematic approach that encourages people to start by working toward a resolution together.
