Skip to content
Product cover

The Retail Profitability Paradox

The COVID-19 pandemic exacerbated long-running retail profitability issues — many of which have been plaguing the sector since the early 2000s. New research from Deloitte sheds light on the current consumer-to-business paradigm, the direction in which customer experience trends are headed, and what retailers can do to ensure their sustained success.

Purchase Options

Educator and Student Discounts Available. Learn more »