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  • Morph the Web To Build Empathy, Trust and Sales

    "Web site morphing" means that communicating — and selling — will never be the same.

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  • Problem Solving By Design

    In his book Managing to Learn, John Shook deconstructs the problem-solving journey of one manager and his mentor, and the management mechanism that guided them. The backstory? Shook knows the journey firsthand.

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  • The 2009 Richard Beckhard Memorial Prize

    The editors of the MIT Sloan Management Review are pleased to announce the winners of this year's Richard Beckhard Memorial Prize, awarded to the authors of the most outstanding MIT SMR article on planned change and organizational development published from Fall 2007 to Fall 2008.

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  • Toyota's Secret: The A3 Report

    How does Toyota solve problems, create plans, and get new things done? Company managers credit a tool called the A3.

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  • What Lead Directors Do

    New research offers insights into an increasingly important boardroom role.

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  • What the 'Green' Consumer Wants

    What's the current attitude of the "green"-goods consumer in the downturn? And apart from general economic conditions, what factors determine whether consumers do--or do not--buy green? According to a research survey conducted by The Boston Consulting Group and an interview with Catherine Roche, a coauthor of the BCG survey and report, consumers haven't abandoned green--but have shifted emphasis among their reasons for pursuing it. "Before the crisis, green was about health and safety, green was about savings, green was about things that are directly beneficial to you--and it's still about that." Now, though, saving money is the dominant desire and benefit. Supported by the research, Roche discusses several other main points in her interview: (1) Price is not the obstacle when consumers consider green purchases; (2) green programs motivate and engage employees; and (3) companies are reluctant to publicize their green (or sustainability) efforts for fear they'll be accused of "greenwashing." This feature is culled from a special online exploration thread at sloanreview.mit.edu, and includes outtakes from a dozen additional short interviews with executives, as well as a longer interview with George Kern, head of the luxury watch maker IWC International Watch Co. It also contains infographics assessing which factors are likeliest to prevent a consumer from buying green. The biggest? "Awareness"--the fact that consumers are often unaware of green product alternatives.

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  • Sustainability: Not What You Think It Is

    Senior Lecturer in Behavioral and Policy Sciences at MIT Sloan School of Management, Peter Senge has lectured extensively throughout the world, translating the abstract ideas of systems theory into tools for better understanding of economic and organizational change. He is the founding chair of the Society for Organizational Learning (SoL), a global community of corporations, researchers, and consultants dedicated to the "interdependent development of people and their institutions." Senge is the author of the widely acclaimed The Fifth Discipline: The Art and Practice of The Learning Organization (1990). His latest book is The Necessary Revolution: How Individuals and Organizations are Working Together to Create a Sustainable World (Doubleday Currency, 2008), which details the way companies around the world are leading the change from "business as usual" tactics to transformative strategies essential for creating a flourishing, sustainable world. Senge spoke with MIT Sloan Management Review Editor-in-Chief Michael S. Hopkins.

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  • Sustainability: Economy, then Environment

    Yossi Sheffi's most recent book is The Resilient Enterprise: Overcoming Vulnerability for Competitive Advantage (MIT Press), which argues that a company's survival and prosperity depend more on what it does before such a disruption occurs than on the actions it takes as the event unfolds. Sheffi works on the international playing field, launching in 2003 the MIT-Zaragoza Program, a new logistics university in Spain based on a unique international academia, government and industry partnership, and, in 2008, the Center for Latin-American Logistics Innovation, in Bogota, Colombia, with the participation of dozens of Latin American universities and businesses. He was interviewed by Michael S. Hopkins, Editor-in-Chief of MIT Sloan Management Review.

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  • All Together Now (or, Can Collective Intelligence Save the Planet?)

    Even before launching the MIT Center for Collective Intelligence,Thomas Malone was tryng to imagine how work could one day be done differently. A professor at the MIT Sloan School of Management, he was a founding co-director of the Initiative on Inventing the Organizations of the 21st Century, and in general has continuously explored how "to help society take advantage of the opportunities for organizing itself in new and better ways made possible by technology." Some of those ways offer interesting paths to sustainability but the paths are to sustainability as Malone defines it, which doesn't mean a world in which everything is built to last. "It's often the case that good things are sustainable, but sometimes things are sustainable but not good," he says. "And sometimes things are good but not sustainable." In this installment of the MIT Sustainability Interview series, Malone addresses the mental models that impede management progress, the role of collective intelligence in solving climate problems, and his view of how wrong people are about what business is for. He spoke with MIT Sloan Management Review Editor-in-Chief Michael S. Hopkins.

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