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What determines whether consumers will "like," comment on or share a company's Facebook posts?

If used wisely, analogies can help an organization's employees comprehend change and innovation.

How should companies respond to game-changing open-source innovations from online user communities?

John Schulz discusses how AT&T used the company's energy and water use data to help reduce consumption.

GE's internal social network, GE Colab, is connecting up the firm's 115,000 employees around the globe.

Companies need to invest in four kinds of digital capabilities to achieve digital transformation. They must start with a unified digital platform to integrate data and processes across sales channels. They need a way to revamp solution delivery to adapt new technologies into their operations. They need to develop analytics capabilities, which often requires a change in corporate culture. And they need good working relationships and tight integration between business executives and information technology executives.

To sustain a global competitive advantage, companies must enhance and renew their core capabilities.

Optimizing processes only takes companies so far. Success requires applying data with compassion.

How do the insights from big data differ from what managers generate from traditional analytics?

The experiences of Apple's iPhone and Google's Gmail offer four keys for entering platform markets.