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In the consumer goods industry, small R&D bets often outperform big ones.

Digital customer service platforms offer better service when they use customer-centric language.

The true story behind Twitter’s success belies the conventional wisdom of social networks.

B2B companies can seize new sales by charging for services they’ve been giving away.

The automotive sector believes that machine learning can help them achieve their marketing goals, but that doesn’t necessarily mean it invests in that ambition.

Smart contracts enable faster, more secure digital agreements using blockchain.

MIT SMR’s 2018 Global Executive Study and Research Report on AI and strategy shows early leaders are building competencies and pushing forward in their AI efforts, with any eye toward scale and revenue generation over cost efficiencies.

With a new scrutiny around technology user data and privacy, we must not forget about the potential dangers of the technology itself.

Unlikely collaborators are teaming up to provide higher-quality, lower-cost services.