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Australian social service agencies are taking the lead in using bots to improve services.
Retail companies that neglect machine learning do so at their peril.
Strong multi-business companies are defying expectations in three ways.
Jamal Khashoggi’s murder demands moral courage and a principled response from business leaders.
Adobe has transformed itself by embracing the technological forces that could have been the harbingers of its demise.
Online and offline customer conversations about your brand require separate marketing strategies.
What if, instead of perpetuating harmful biases, AI helped us overcome them?
Makers of AI applications should stop overpromising, be transparent, and consider certification.
Research has exploded the myth that Twitter is an “echo chamber” — with implications for marketing.
Recording expectations improves decision quality, risk management, and leadership development.
