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The authors offer a framework that executives can use to ensure that their new visions for their businesses become more than just pipe dreams.

Is your company doing its best to address customer complaints and learn from mistakes?

Measuring sustainability's impact on revenue, productivity and risk would speak to mainstream investors.

New research reveals five communication strategies that boost performance in virtual teams.

The increasing popularity of platform strategies masks a difficult truth: They are hard to execute well.

Seven strategies that can make marketing both relevant and rigorous in today's world.

Dion Hinchcliffe of The Dachis Group provides strategies to help an organization succeed in social business.

What happens when a company whose roots go back over a century — a bank, no less — decides to adopt agile management methods developed in the software industry? Though ING bank in the Netherlands is less than three years into the process — and it’s therefore premature to declare the initiative a success — taking a deep dive into the organization’s early experience with agile is nonetheless instructive.

Dave Stangis, VP of Corporate Social Responsibility and Sustainability for Campbell Soup, believes that setting "big, hairy, audacious goals" is necessary to set up the kind of tension needed to motivate and inspire the people who need to reach them. Formerly the Director of Sustainability at Intel, he was able to build on his knowledge and bring a wealth of experience when he was hired into his new position at Campbell three years ago. Setting the right goals and metrics is important, but so is getting buy-in and support across the organization. Stangis says it's critical to have top-level CEO involvement, and to establish governance structures that work. He talked with MIT Sloan Management Review's Managing Editor Nina Kruschwitz about the kinds of language and conversations that propel a sustainability agenda, the benefits of engaged employees, and using stakeholder conversations to see into the future.

What's smarter: To charge separately for extras -- or to combine all charges into one total price?