Operations

Companies need to cultivate resilience to unexpected disruptions to complex supply chains.

By planning for disruption from natural disasters, Cisco Systems improved its supply chain resilience.

The way health care is billed in the U.S. system is part of the reason costs are so high. WellPoint, one of the largest providers of health care benefits and insurance in the U.S., is using analytics to change its provider payment system. The goal: promote a health care system based on value, not the volume of services. This Data & Analytics Case Study takes an in-depth look at how WellPoint went from idea to implementation, working with physicians and IT staff to build its Enhanced Personal Health Care program.

Overinvesting in supply chain protection may be more profitable than not investing enough.

As a business diversifies, it may need more than one supply chain. Here's how Dell did it.

New research offers insights into the leadership & #8212; and politics & #8212; that typify project-based firms.

This article assesses root causes of the highly publicized recalls of Toyota vehicles in the U.S.

From time to time a project truly stands out, creating exceptional value and having an impact on the industry.

Outsourcing complex product development work subjects companies to significant uncertainty.

Managers must understand which competencies they can safely outsource and which they should manage internally.