Operations

Despite advances in automation, good people and good techniques remain essential to manual work.

Digital Strategy Guide Additive manufacturing — also known as 3-D printing — was developed in the 1980s and began moving beyond costly industrial manufacturing applications in the late 2000s when it was taken up by the open-source and do-it-yourself movements. This collection of articles from MIT Sloan Management Review takes a closer look at this disruptive technology, which is on the verge of going mainstream.

How organizations can improve task flow and prevent overload.

Leadership Collection Leaders grapple with bringing accountability into everything they do, for both internal audiences and the wider community of stakeholders.

Leadership Collection How do you decide how to decide? What are the best strategies for problem-solving? This collection of articles from MIT Sloan Management Review explores the critical importance of knowing what problem you are trying to solve, taking the time to thoroughly frame a decision and explore the full scope of options, and recognizing that consensus isn’t always the best policy.

Leadership Collection What are the best ways to make sure that projects and new ideas move forward smoothly and smartly? This collection of articles from MIT Sloan Management Review examines the ways to tap employees for their best ideas, encourage them to share their concerns, and use strategy loops to incorporate new information and translate it into effective action.

Customers want employee interaction, convenience, and fast transactions in their self-service technology.

Leading companies are using an array of detection and response techniques to become more resilient.

A project's "unknown unknowns" can be reduced through both product design approaches and behavioral approaches.

Successful project managers often combine elements of traditional and agile approaches to project management.