Managing Technology

Expectations of immediate responses to digital communications negatively impact productivity.

More than one strategy can lead to digital success — but solid operations support is essential.

Digitally savvy executives are already aligning their people, processes, and culture to achieve their organizationsÃ? long-term digital success.

In the future workplace, humans may supplement the skills of machines — and not the other way around.

Many major cities recognize the opportunity to improve urban life with data analytics, and are exploring how to use information technologies to develop smarter services and a more sustainable footprint. Amsterdam, which has been working toward becoming a ‰ÛÏsmart city‰Û for almost 7 years, offers insights into the complexities facing city managers who see the opportunity with data, but must collaborate with a diverse group of stakeholders to achieve their goals. The city's chief technology officer, Ger Baron, makes it clear that their efforts are still early days: ‰ÛÏI can give you the nice stories that we're doing great stuff with data and information, but we're very much at a starting point,‰Û he says.

Adobe uses a variety of social business activities to create a great experience for employees and customers.

Raffaella Sadun explains how two traditionally connected technologies seem to pull companies in opposing directions

Digital technology is empowering patients to participate in developing their own treatment plans.

Digital technology is changing modern business — and many executives are waiting too long to embrace those changes.

Preparing the McDonald's "Our Food. Your Questions." campaign put the company through a kind of "culture shock."