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Harnessing Grassroots Automation

Companies are increasingly embracing the idea of helping nontechnical employees — those with deep business-area expertise — learn to automate mundane, repetitive, time-consuming processes through minimal training in low-code and no-code technologies. This article describes the benefits and challenges that six companies — AT&T, Dentsu, Johnson & Johnson, PwC, Voya Financial, and Wesco — experienced in their forays into the citizen automation movement.

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