Harnessing Grassroots Automation
Companies are increasingly embracing the idea of helping nontechnical employees — those with deep business-area expertise — learn to automate mundane, repetitive, time-consuming processes through minimal training in low-code and no-code technologies. This article describes the benefits and challenges that six companies — AT&T, Dentsu, Johnson & Johnson, PwC, Voya Financial, and Wesco — experienced in their forays into the citizen automation movement.