Competing With Ordinary Resources
Not every company can be built around exceptional talent or exclusive technology. Instead, companies also can thrive by the innovative use of ordinary resources, such as well-managed staffs and competent websites. As management scholars Sumantra Ghoshal and Christopher Bartlett once wrote: "The key function of management is to help ordinary people produce extraordinary results." The authors examine how business models leveraging regular resources will take different approaches than those focused on scarce strategic resources.