Articles

LLMs have immense capabilities but present practical challenges that require human knowledge workers’ involvement.

Leaders’ delegation decisions should reflect the trust they have in both their people and organizational processes.

Two automation initiatives succeeded by scoring potential processes and combining technical and process knowledge.

Stock market reactions to the appointment of Black CEOs reflects both positive sentiment and negative biases.

Translating organizationwide value statements into group-specific practices is the key to making culture real.

Age-related cognitive changes can hinder workers’ technology use, but these strategies can help managers support them.

Sharing values with customers builds loyalty and can be a valuable differentiator in competitive markets.

Knowledge sharing platforms may not deliver full value if users are focused on self-promotion, not learning from others.

Most companies come up short in preventing harassment, investigating complaints, and holding offenders accountable.

Friendships at work can enrich us and our organizations if we cultivate these relationships thoughtfully.