Articles

When employees represent the views of customers, management needs to have their backs.

Giving customers what they want quickly is a worthy goal. Businesses can’t always afford to do it.

Small-scale piracy sometimes offers surprising benefits for IP rights holders.

Data and algorithms can mitigate gender bias in venture capital funding.

Apps can help working couples share household labor more equitably if they’re used the right way.

The most memorable experiences are suffused with emotion — not extra features or value for money.

Find the sweet spot between what digital technologies can deliver and what customers need.

Why do some business ecosystems dominate their markets over time while others fail?

Managers can improve productivity by helping their teams avoid digital distractions.

While hierarchy can impede innovation, handled well it can provide important benefits.