Articles

Customers want employee interaction, convenience, and fast transactions in their self-service technology.

The increasing popularity of platform strategies masks a difficult truth: They are hard to execute well.

How well does Clayton M. Christensen's theory describe what actually transpires in business?

Leading companies are using an array of detection and response techniques to become more resilient.

Effectively coordinating supply chains will increasingly require new approaches to data transparency.

Coworking spaces can open the door to serendipitous encounters that inspire different ways of thinking.

New business executives face a choice: What kind of companies do they want to lead?

Talented young professionals exhibit a new approach to both their careers and organizational loyalty.

Companies need to focus more on the people already invested in the brand, says the president and COO of Sprinklr.

Corporate learning programs should focus on the CEO's strategic agenda rather than how learning is delivered.