GenAI Tools and Decision-Making: Beware a New Control Trap
AI systems, by design, focus on efficiency and data-driven solutions — which can create unanticipated problems for leaders. A new study found that when managers used ChatGPT to help solve a problem related to employee behavior and working conditions, they were more likely to propose control-oriented solutions rather than people-oriented ones. But the command-and-control style of management doesn’t breed employee engagement or trust. Learn three key lessons about using generative AI in decision-making.