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Winter 2019

Articles included in this issue:

Grow Faster by Changing Your Innovation Narrative
By George S. Day and Gregory P. Shea

Key Words for Digital Transformation
Shantanu Narayen (Adobe), interviewed by Paul Michelman

The Promise of Targeted Innovation
By Marcel Corstjens, Gregory S. Carpenter, and Tushmit M. Hasan

Bill It, Kill It, or Keep It Free?
By Wolfgang Ulaga and Stefan Michel

The Truth About Behavioral Change
By Damon Centola

A New Playbook for Diversified Companies
By Ulrich Pidun, Ansgar Richter, Monika Schommer, and Amit Karna

Think Critically About the Wisdom of Experts
By Andrew A. King

How Should Companies Talk to Customers Online?
By Brent McFerran, Sarah G. Moore, and Grant Packard

Deriving Value From Conversations About Your Brand
By Brad Fay, Ed Keller, Rick Larkin, and Koen Pauwels

Driving Sustainability-Oriented Innovation
By Thijs H.J. Geradts and Nancy M.P. Bocken

The Public Sector Can Teach Us a Lot About Digitizing Customer Service
By Alireza Nili, Alistair Barros, and Mary Tate

New Ways to Gauge Talent and Potential
By Josh Bersin and Tomas Chamorro-Premuzic

Using Artificial Intelligence to Promote Diversity
By Paul R. Daugherty, H. James Wilson, and Rumman Chowdhury

The Hidden Side Effects of Recommendation Systems
By Gediminas Adomavicius, Jesse Bockstedt, Shawn P. Curley, Jingjing Zhang, and Sam Ransbotham

Twitter Is Not the Echo Chamber We Think It Is
By Jesse Shore, Jiye Baek, and Chrysanthos Dellarocas

Can We Solve AI’s ‘Trust Problem’?
By Thomas H. Davenport

What Managers Can Gain From Anonymous Chats
By Ryan Bonnici

Trapped in the Data-Sharing Dilemma
By Jan Krämer, Daniel Schnurr, and Michael Wohlfarth

Why Teams Should Record Individual Expectations
By Ken Favaro and Manish Jhunjhunwala

Even If AI Can Cure Loneliness — Should It?
By David Kiron and Gregory Unruh

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