Winter 2019
Articles included in this issue:
Grow Faster by Changing Your Innovation Narrative
By George S. Day and Gregory P. Shea
Key Words for Digital Transformation
Shantanu Narayen (Adobe), interviewed by Paul Michelman
The Promise of Targeted Innovation
By Marcel Corstjens, Gregory S. Carpenter, and Tushmit M. Hasan
Bill It, Kill It, or Keep It Free?
By Wolfgang Ulaga and Stefan Michel
The Truth About Behavioral Change
By Damon Centola
A New Playbook for Diversified Companies
By Ulrich Pidun, Ansgar Richter, Monika Schommer, and Amit Karna
Think Critically About the Wisdom of Experts
By Andrew A. King
How Should Companies Talk to Customers Online?
By Brent McFerran, Sarah G. Moore, and Grant Packard
Deriving Value From Conversations About Your Brand
By Brad Fay, Ed Keller, Rick Larkin, and Koen Pauwels
Driving Sustainability-Oriented Innovation
By Thijs H.J. Geradts and Nancy M.P. Bocken
The Public Sector Can Teach Us a Lot About Digitizing Customer Service
By Alireza Nili, Alistair Barros, and Mary Tate
New Ways to Gauge Talent and Potential
By Josh Bersin and Tomas Chamorro-Premuzic
Using Artificial Intelligence to Promote Diversity
By Paul R. Daugherty, H. James Wilson, and Rumman Chowdhury
The Hidden Side Effects of Recommendation Systems
By Gediminas Adomavicius, Jesse Bockstedt, Shawn P. Curley, Jingjing Zhang, and Sam Ransbotham
Twitter Is Not the Echo Chamber We Think It Is
By Jesse Shore, Jiye Baek, and Chrysanthos Dellarocas
Can We Solve AI’s ‘Trust Problem’?
By Thomas H. Davenport
What Managers Can Gain From Anonymous Chats
By Ryan Bonnici
Trapped in the Data-Sharing Dilemma
By Jan Krämer, Daniel Schnurr, and Michael Wohlfarth
Why Teams Should Record Individual Expectations
By Ken Favaro and Manish Jhunjhunwala
Even If AI Can Cure Loneliness — Should It?
By David Kiron and Gregory Unruh