Fall 2019

Articles included in this issue:

Collaborate Smarter, Not Harder
By Rob Cross, Thomas H. Davenport, and Peter Gray

Improving the Rhythm of Your Collaboration
By Ethan Bernstein, Jesse Shore, and David Lazer

It’s Time to Tackle Your Team’s Undiscussables
By Ginka Toegel and Jean-Louis Barsoux

Casting the Dark Web in a New Light
By Keman Huang, Michael Siegel, Keri Pearlson, and Stuart Madnick

The Magic That Makes Customer Experiences Stick
By Stefan Thomke

Creating Digital Offerings Customers Will Buy
By Jeanne W. Ross, Cynthia M. Beath, and Martin Mocker

How Algorithms Can Diversify the Startup Pool
By Morela Hernandez, Roshni Raveendhran, Elizabeth Weingarten, and Michaela Barnett

New Frontiers in Re-skilling and Upskilling
By Lynda Gratton

Avoiding the Pitfalls of Customer Participation
By Omar Merlo, Andreas B. Eisingerich, Hae-Kyung Shin, and Robert A. Britton

‘Just Enough’ Piracy Can Be a Good Thing
By Antino Kim, Atanu Lahiri, Debabrata Dey, and Gerald C. Kane

Why Teams Still Need Leaders
Lindred (Lindy) Greer, interviewed by Frieda Klotz

How Managers Can Help Workers Tackle Digital Distractions
By Brian Solis

Hacking Inequality at Home
By Jennifer Louise Petriglieri